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<doi>10.14455/ISEC.2019.6(1).CON-37</doi>
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<article-title>ASSESSMENT OF LEVEL OF STUDENTS'<br/>
SATISFACTION WITH QUALITY OF<br/>
MANAGEMENT SERVICES IN PRIVATE STUDENT<br/>
ACCOMMODATION
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<author>GETRUDE MAMPURU and CLINTON AIGBAVBOA</author>

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Dept of Construction Management and Quantity Surveying, University of Johannesburg,<br/>
Johannesburg, South Africa
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<title>ABSTRACT</title>
<p>This paper presents findings on students' satisfaction with one of the biggest private
student accommodation in Johannesburg, South Africa. Management services play an
important role in the level of student satisfaction. Without good management services
and a poor interaction between student and management, the quality of services
provided will have an adverse effect on the level of student satisfaction. In assessing
overall student satisfaction, the quality of services offered to students is the significant
element to be considered. Hence the purpose of this study was to determine the level
of student satisfaction with the quality of management services provided to them in
private student accommodations. Data that was received was analyzed by means of
frequencies and tables, which employed the use of descriptive statistical procedures and
Mean Item score. Analysis was based on the 58 useable questionnaires obtained from
students out of 60 questionnaires issued. Findings from the study revealed that
electricity supply, Wi-Fi connection, and general rules are among the most important
aspect of student satisfaction/dissatisfaction with quality of management services.
Thus, the study recommends that the management engages with students regarding
their problems, and timely deal with arising complains. Furthermore, management
should provide high quality Wi-Fi connection that will be suitable for all student
accommodated, and also provide proper supply of electricity as well as increase the
supply of hot water.</p>
<p><italic>Keywords: </italic>University, Education, Housing, Performance, Higher institutions.</p>
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<hpdf>CON-37</hpdf>
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